Select CityWalk venues are opening for our guests to enjoy from 4–10 pm daily. Our team and all of our guests should follow all recommended CDC guidelines.
Self-parking is complimentary. Valet parking is not available at this time. Subject to change.
In addition to shopping at the Universal Studios Store and select merchandise carts, there are plenty of tasty temptations across CityWalk, each is opening with a delicious but limited menu, as well as limited seating.
Find CityWalk venues opening May 14
Some venues will remain temporarily closed at this time including Blue Man Group, all nightclubs, and Universal Cinemark.
We will continue to monitor the situation and make adjustments as needed. Additional venues may be added over time, and hours of operation are subject to change.
Important Information For Your Visit
In accordance with CDC guidelines we have enhanced sanitization procedures and implemented additional measures for distance spacing and screening.
Therefore we ask that all guests and Team Members comply with following:
Face covering required
Everyone is required to wear a face covering during their visit.
Temperature check required
Temperature checks will be required upon arrival, and guests with a temperature of 100.4 degrees or greater will not be admitted.
Wash hands often
Wash your hands with soap and water often for at least 20 seconds.
Social distancing
Practice social distancing and keep at least 6 feet (2 meters) between your travel party and others.
Floor markings
When present, please stand on the floor markings until the group in front of you moves forward.
Avoid contact with people who are sick
Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to attend. People who show no symptoms can spread COVID-19 if they are infected, any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your visit.
We appreciate your cooperation during this unprecedented time. Visit the CDC website for the latest guidelines.
What other safety measures are in place?
We continue to work closely with local health officials and our own health and safety experts and reference CDC guidelines to ensure the safety of our Team Members and guests during this limited opening of Universal CityWalk.
- All Team Members are undergoing temperature checks and will wear face coverings. Team Members with a temperature of 100.4 degrees or greater will not be permitted to work.
- Limiting capacity at venues to help enforce social distancing. We’ve also placed signage throughout CityWalk to help you follow social distancing guidelines.
- Continuously and thoroughly cleaning and disinfecting all tables, chairs and high-touch surfaces
- Offering cashless payments at all venues
Go Contact-Free with the App
Order food and drinks from participating CityWalk restaurants. Download the official Universal Orlando Resort app.
Free download. Data and other charges may apply, check with your wireless provider’s rate plan for details.
What about the rest of Universal?
Universal Orlando’s theme parks and hotels remain closed through at least May 31. Universal Studios Hollywood and Universal CityWalk Hollywood also remain closed at this time.
Frequently Asked Questions
What new operational procedures are in place for Universal CityWalk?
As we begin limited operation of select venues at Universal Orlando’s CityWalk, we are implementing specific procedures and practices for the safety and health of our Team Members and guests:
- We are requiring temperature checks for all guests upon their arrival. Anyone with a temperature of 100.4 degrees or greater will not be able to enter CityWalk. As part of our standard procedures, Team Members will undergo temperature checks as well.
- Everyone – including all Team Members and guests – is required to wear face coverings while at Universal CityWalk.
- Each venue will limit capacity to help enforce social distancing
- All chairs, tables and high-touch surfaces will be thoroughly and frequently cleaned and disinfected
Please note the CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from COVID-19. Guests should evaluate their risk in determining whether to visit. People who show no symptoms can spread COVID-19 if they are infected, any interaction with the general public poses an elevated risk of being exposed to COVID-19, and we cannot guarantee that you will not be exposed during your visit.
What are the hours of operation for CityWalk and which venues are open?
Select venues at Universal CityWalk will be open from 4–10 pm and are as follows: Auntie Anne’s Pretzels, Bubba Gump Shrimp Co.™ Restaurant & Market, Jimmy Buffett’s® Margaritaville® (outside seating and Lone Palm area only), Red Oven Pizza Bakery, Voodoo Doughnut, Hart & Huntington Tattoo Company™ (retail only), Universal Studios Store and select merchandise carts as well as Hollywood Drive-In Golf.
Please note that each restaurant will have a limited menu and limited seating available. Also, Blue Man Group, all nightclubs and Universal Cinemark will remain temporarily closed at this time.
We will continue to monitor the situation and make adjustments as needed. Hours of operation are subject to change.
Will I have to wear a face covering? What if I don’t have one?
Yes – all guests will be required to wear a face covering during their visit. If a guest does not have a face covering, we will provide a complimentary disposable one for use during their visit. We will also have face coverings available for purchase.
If a guest has a disability that prevents them from wearing a facial covering, they’ll be directed to our Guest Services team to discuss reasonable accommodations.
What about face coverings when guests are eating?
We have arranged tables and seating so that guests can remove their face coverings while they eat. But we ask that they wear them at all other times.
What will happen if a guest has a high temperature?
Any guest that has a temperature of 100.4 degrees or greater will not be able to enter CityWalk and it will be requested that the individual see a doctor, per CDC guidelines.
Will I have to pay for parking?
Self-parking is complimentary during our limited reopening and is subject to change. Valet parking is not available at this time.
